Shipping policy

Shipping Policy

Free standard shipping Australia wide for orders over $100

Flat rate of $9.95 for standard postage within Australia.

Shipment processing time -
All orders are made to order please expect a 1-2 week turn around at most.  Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

Shipment confirmation & Order tracking -
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Once your order is in the hands of Australia Post, we have no control over delays. Please ensure you check your tracking number to receive updates. Should any issues arise please contact corrine@luna.rae.co within 3 weeks past the item being shipped.

Luna Rae & Co does not issue refunds if parcels are late or have been sent back because they have failed to be collected. Please ensure your delivery address is correct and you provide a contact number. Refunds are not applicable on postage costs.

Damages -
Luna Rae & Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged items.